There
seems to be many questions about how and when to use the new Dash2 help desk.
The
new Dash2 help desk should be used for absolutely everything. Anything that
used to be emailed to tech or brainworks should be sent via the new Dash2
ticketing system. When in doubt, use the ticketing system. If you do not have
the Dash2 icon to be able to submit via the ticketing system, please email techteam@newszap.com so we can get you
some help.
This
new ticketing system integrates techteam with Dash2 so that we are all on the
same page. It puts all the tickets in one system so they can be dispersed to
the right team to handle things quickly and efficiently. It merely gets rid of
the email you used to send to techteam@newszap.com.
