A New Year – A New Year, the members on these teams have
embraced change in 2019.
- We introduced a
real-time issue log, which never could have happened without the great
support and hard work of our fabulous reader services team. It provides us
with resolutions for the customers as soon as we are aware.
Thank you; Karla, Michelle, Janet, and TL; SherryC
- We introduced carrier
dock pick-up at the plant. So the route specialist team Cathy and David
now were responsible for the staging and management of 25 carriers from
bulk through and individual carriers.
Thank you; Cathy and David
- We introduced our latest
change in the collections department. It involves a host of changes in
which never would have been possible without the support and faith of
Jessie and Jim. Anyone who knows Jim Conrad can tell you he is “one of a
kind,” and most certainly in a great way. This change required asking for
Jim to step away from 8 – 10 hours of driving each day and come inside. I
can not express the passion that Jim has in ensuring that the single copy
merchant is happy and that we have what we need from collections. You may
ask why is she saying all this, well we have a new member of our in house
team. He is not in a car; he is not walking into stores, he is not driving
190 miles in one 10 hour day. Jim today, two screens, two different
excel documents open and a headset. Yes he is happy.
Thank you; Jessie and Jim
I can not thank these team members enough for the
dedication and passion they give on a day to day basis.
